Payless Reviews

Never met a company that has two different styles on one page just different colors item is different than what is stated and you are the one that's at fault. No compensation with free return nothing basically you bought it you're stuck with it. Was told I should've read the description. Why would I read the description if I am looking at the item but wanted colors not black you would assume that both items were the same. So now I'm stuck out of $25. I should've learned the first time when I purchased shoes and they sent me the wrong size they were Wides instead of mediums and now I'm stuck with those also first time shame on you second time shame this will be the last time I purchase anything from Payless.

Payless Shoes back in the day used to be a decent place to shop. Now of course with everything online; I stupidly decided to buy one pair of shoes for a Memorial Day sale they were having. Long story short, they use FedEx Smart Post for shipping.. ugh. I ordered the shoes on May 31st, were supposedly shipped on June 1st.. here it is Thur. June 10th& NO Shoes!! It's not like I spent alot of money, but it's the principle behind it. Their customer service is awful !! I called FedEx many times & then decided to contact Payless to let them know they gonna lose yet another customer!!

I ordered a pair of shoes for the first (and last) time from Payless.com on February 19th. I was not given any shipping options, just some flat rate ($7). Tracking number says Fed Ex which is usually pretty reliable, but I found out today that it SAYS FedEx, but it is really turned over to the US Post office, and even in Feb 2021 mail is still slow... VERY slow and my lousy little pair of shoes, coming from Kentucky to Maryland are now stuck in West Virginia. Just sitting there, for a couple of days already. I could have gone to Kentucky myself and gotten them here quicker. I highly recommend NOT ordering from Payless if you don't have the option of better shipping service. Of course several of their (cough) customer service people tell me it is out of their hands and I should just sit and wait here. That was their answer. NOT very helpful. Just warning you.

Horrible customer service. I ordered around 15 shoes online in November. I got the confirmation email. A month later I emailed to check the status. Apparently the order never went through and by this point the shoes I wanted were out of stock. CS told me to order the shoes that were in stock and they would match the sale price from November. Only 1 out of the 15 were in stock and so they could only match one of them. I ordered other shoes thinking they could give me the sale price but they couldn't and I tried canceling within 5 minutes of ordering. They couldn't cancel it and told me to return the shoes once they arrived. Now I have to pay shipping to return the box. Customer service sucks and they're a mess.

I didn't go in to the store expecting fancy high quality shoes. As a teenager I used to buy a lot of my shoes from Payless but I hadn't been back in years until recently. I needed some hiking boot type shoes - but I didn't need them for real hiking so I didn't want to spend a fortune. Got a good looking pair for cheap and a pair of slippers too. I'll come back again.

We bought a couple pairs of shoes for my Daughter. We went big on their sizing chart thinking that they would be big and she could grew into them. Well. That sizing chart it wrong. The Shoes are too small. And worse, Payless makes you pay to ship them back for a return. This is an effect 40% refund once you take into the cost of shipping. This is unacceptable customer service. DO NOT BUY SHOES from them. There are so many other stores that offer free returns that Payless is paymore in the long run.

It all started with me accidentally putting a typo in my address. I emailed them RIGHT AWAY (since these people dont believe in helping customers over the telephone) and explained the situation. Their response was they ship out orders ASAP so they cannot make changes to orders that happen on payless website.

Fast forward a few emails later (this was over probably a week because they take hours to respond) they tell me I have to ask UPS to change address. So I did and UPS tell me they cant do so UNLESS payless confirms address change before hand (SERIOUSLY?!)

So I wrote payless another email explaining that to them... their response THE SAME AUTOMATED BULLCRAP EMAIL AS BEFORE. They are unable to change address on website orders blah blah blah. At this point I'm done so i gave them a little piece of my mind.

The address mysteriously changed on the UPS website and is now correct after I did that. So fast forward to 2 days later (when I get the shoes). I open the box, excited because the shoes were finally a nice pair of velcro shoes for my 2 year old boy... THEY SENT ME THE WRONG DAM SHOES! NOT EVEN MY SIZE TO TOP OT OFF...

PAYLESS IF YOU ARE READING THIS YOUR CUSTOMER SERVICE SUCKS ASS! ITS ALSO 2020, IF YOU DIDNT KNOW... GET A DAM TELEPHONE YOU BUNCH OF DAM COMMUNISTS! ‍ (not mad... just really wanted those shoes and to be done dealing with these people lol)

DONT WASTE YOUR TIME!

I never had any issues with Payless ShoeSource prior to their latest bankruptcy. I received an email from Payless ShoeSource about a month ago saying they were back in business. I purchased a pair or Yogah sandals and Yogah flip flops for a nominal price but the shipping was more than what I paid for the shoes. The merchandise I received can't be called shoes because shoes are intended to protect your feet from the bare ground. What I received cannot be worn as the soles are VERY thin and as light as a piece of paper. The shoes appear as though they will crack if I try them on. I emailed customer service as Payless only has an online presence, no stores for returns.
Maria from Customer Service advised me I would have to "shoulder" the return shipping costs which would not be refunded.
I advised her the merchandise was shoddy and couldn't be used for its intended purpose and it would cost me more to return than what I paid for the shoes.
I received no response back from Payless Customer service so it's apparent they DO NOT stand by their merchandise and will not make any exceptions to allow the customer to return severely inferior merchandise with pre-paid postage.

So much waiting, cars are smelling on weed. Employees are working so slowly there, not nice, cars are not clean very good.